Account Credit Balance Refund Request

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FORM CBR v090823

ACCOUNT CREDIT BALANCE
REFUND REQUEST

ECREDIT SALE AUTHORIZATION

PLEASE REFER TO YOUR CONTRACT T/C'S IF YOU HAVE QUESTIONS.

BOOKKEEPING IS DONE on a 3rd party basis so they must be notified to refund any account credit balance and be given your current address. THIS FORM IS A CONTRACT REQUIREMENT to do this.

ACCOUNT CREDIT BALANCE REFUND. Credit balances in your account are usually from security deposits that were paid upfront instead of being a hold on a bankcard. Cancelled items and overpayments may also cause a credit balance. Warranty refunds (from something missing or delivered damaged also cause a credit balance in your account. As agreed in the contract, credit balances are be held in your account for future use until you notify bookkeeping by submitting this form and verifying your current name & address. Refunds can only be issued to the contract signor. To make sure everything has been accounted for and any credits issued, this form needs to be submitted 10 or more days after all rentals have been returned.

EVEN IF YOU USED A BANKCARD for payment, the refund must still be by check*. However, if you used a bankcard of a damage deposit HOLD and have no other credit balance to be refunded you DO NOT NEED to send this form. Your hold falls off automatically after 10-days. *We refund by check because the credit processor charges you 3% on any transaction, EVEN REFUNDS.

SUBMISSION CERTIFICATION. When you submit this CBR form, you agree your event has concluded; no unresolved, unsettled or open issues remain; and your account credit balance should be paid to you immediately. You also confirm you have and will continue abiding by the Event Order contract and T/C's.

SUBMITTING A REFUND REQUEST.

Complete the electronic refund request below.
SUBMISSION DATE: Submit this form 10 or more days after all rentals have been returned so there is time for any adjustments to be properly reflected. If there is an account hold in effect (due to a dispute or active DRP mediation) it submission date is immediately after the hold is removed.
PAYMENT ISSUE DATES: Refunds are issued only once per month on or about the 20th of the month. Allow 10-days for delivery by US Mail. Request information if not delivered by the 5th of the next month.
IF YOUR ADDRESS HAS CHANGED email immediately after submitting this form to let them know to change your address of record. Payments sent to an old address can take 120-days to reissue or incur a stop payment fee. The USER is responsible for keeping address updated. Payments MUST be sent to the address of record for the USER.

EXPECT REFUND CHECK BY OR AFTER THE 5TH OF THE MONTH FOLLOWING SUBMISSION.

ACCOUNT CREDIT BALANCE REFUND REQUEST

ECREDIT SALE AUTHORIZATION

YOUR EVENT ID# AND ACCOUNT ID# WILL BE ON YOUR LAST CONTRACT (EVENT ORDER).

THIS FORM MUST BE SUBMITTED BY THE RENTAL CONTRACT SIGNOR.

WHAT TYPE OF SUBMISSION IS THIS? (HIGHLIGHT CORRECT LINE)
YOUR EO EVENT ID#:---------------	THE EVENT ID# IS ON QUOTE OR EVENT ORDER EMAILS AND YOUR CONTRACT.
CONTRACTEE'S (YOUR) FULL NAME: --	MUST BE THE CONTRACTEE, NOT AN AGENT.
CONTRACTEE'S FULL ADDRESS, CITY, STATE & ZIP CODE: -------------------------	THE FULL ADDRESS ON YOUR ACCOUNT (WHERE REFUND WILL BE SENT).
CONTRACTEE'S EMAIL ADDRESS: ------	THE EMAIL ADDRESS ON YOUR ACCOUNT.
CONTRACTEE'S PHONE NUMBER:------	THE PHONE NUMBER ON YOUR ACCOUNT.
---CHECKMARK THE CORRECT ONE (OF THE TWO) BOXES BELOW---

By checking this box, I authorize AEG to resell any eCredit in my account at a 20% reduction in its value. Once sold, AEG will notify me so I can then refile this form CBR to request a credit balance refund of my account.

By SUBMITTING this form, I as the CONTRACTEE (RENTER) named above and on the EVENT ORDER and I affirm and agree: (1) I have reviewed my final CONTRACT invoice and agree it is correct; (2) I request refund of any credit balance in my AEG account; (3) I have and will to abide by the most current T/C's and POLICIES as found at https://terms.amerevent.com; (4) I have no dispute, unresolved, unsettled or open matters regarding the CONTRACT; and (5) AEG's issuance of a refund or ECREDIT in accordance with the terms of the CONTRACT, use notwithstanding, is consideration in settlement of all disputes or matters between the PARTIES.

CAPTCHA. Please enter the following number:

CAREFUL!!! IF YOU ENTER THE WRONG CAPTCHA YOUR REQUEST WILL BE DELETED AS SPAM. IT WILL NEVER BE SEEN....

SAVE AND RECORD THE CONFIRMATION NUMBER GIVEN AFTER PRESSING "SEND REQUEST" FOR PROOF OF SUBMISSION.

ADDITIONAL INFORMATION:

CHECK FEE. A $5 charge is incurred for manually issuing you a refund check by mail, except for warranty refunds (no charge). Refund checks are mailed directly by our bank to the address on your submission below. IF YOUR ADDRESS HAS CHANGED - MAKE SURE you put the correct address in this form BEFORE submitting it. Only the contract signor may request a change to the address listed on the contract and due to the number of invalid addresses the address must be fully correct as given on the form.

STOP PAYMENT FEE. A $50 stop payment and check reissue fee applies if the wrong address or other information is given. It may be possible to avoid this fee by waiting 120-days for the check to age out of the bank system.

ECREDITS. ECREDITS are credits given by certificate or coupon that may be applied against any future account balance. They are issued as agreed in the contract, usually if a warranty issue or cancellation occurs. ECREDITS have a nominal cash value as is, but you can authorize AEG to sell them to another person or entity for a 20% reduction in the face value. Once sold, the funds go into your account and you can receive them re-submitting this form.

ACCOUNT HOLD. Accounts (and their credit balances) are on hold until 10-days after your event, during the DRP (Dispute Resolution Process) and while an uncorrected contract default exists.